Does your company comply with the Disability Discrimination Act?
What is the act?
The Disability Discrimination Act 1995 is for people to have the legal right to be treated equal to others who are able-bodied. All service providers must ensure that their businesses are accessible to assist those with disabilities. Definition here.
What does it mean?
Service providers are required to make reasonable adjustments to their buildings and premises to prevent any physical barriers which could make it difficult for disabled people to use their services. Read more information.
Who does it apply to?
The Disability Discrimination Act applies to service providers, employers and those who are selling or letting land/property.
In addition, anybody providing a service to the public, no matter if your services are free or paid for, must make the necessary adjustments.
What can I do as a business?
It is vital that you provide a better service for your customers, including those who are disabled. You must consider all of their needs and how to make this entire process easier for them. More advice.
First, start off by making a list of the type of disabled people that visit you. For example, people with wheelchairs, visual impairments or hearing loss. From here, you can begin writing your policies with effective and practical procedures when approaching these requirements.
Here is a plan to help you prepare:
Take the route that customers would take in and around your premises. What access needs will a disabled person need at each stage? For example, the first could be actually getting into your store; do you have automatic doors to make this accessible for everybody? Make it known that these doors are used for disabled access via signage. Click here.
- From the car park to the entrance. Do you have accessible disabled parking and did you experience an unobstructed route? Were there ramps available at each checkpoint to allow wheelchair access?
- Can an individual with partial hearing be understood at the front desk? How about installing a portable induction hearing loop to help with two way communication.
- Are your corridors well lit and do they have sufficient space for wheelchairs to pass through? Also, do you have sufficient signage that is readable for somebody with a visual impairment to read?
All of these factors (and more) must be considered when making the necessary adjustments for everybody to easily access your building. Get in contact with us to share your experience with staying compliant.